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FAQ (Frequently Asked Questions)

Repairs

How long do repairs take and can I wait while my item is repaired?

At this time, our repairs are currently closed until May due to a high influx of repairs we received over holiday season. On average, repairs will take 6-8 weeks. We are unable to repair your item while you wait. We appreciate your patience and thank you for choosing Skeie's Jewelers!

What type of repair services do you offer?

We offer a variety of jewelry and watch repair services here at Skeie's Jewelers. 

  • Sizing Rings and Bands 
  • Re-tipping prongs on rings
  • Polishing, refinishing or rhodium plating jewelry
  • Stone-Setting and tightening 
  • Clasp Replacement 
  • Shortening or lengthening chains 
  • Restoration 
  • Cleaning 

Does Skeie's Jewelers repair or service Rolex watches?

Skeie's Jewelers is a plaque-certified Rolex Service Center! Our watchmaker is certified through SAWTA (Swiss American Watchmakers Training Alliance). We conduct most Rolex-related services in-house including but not limited to: full movement service, polishing/refinishing, casing and bracelet components, and water-resistance testing. 

DISCLAIMER: Though we offer a variety of services, we are unable to guarantee service for a specific piece or watch. For best assessment, please visit our store with the item you would like to have repaired, so we can best assist you.  

How much do repairs or Rolex servicing cost? 

Pricing for repairs and Rolex servicing is entirely dependent on the item or Rolex timepiece itself and the level of service needed. We are only able to provide you with a price on the repair or Rolex servicing if you bring the item in to our store. If you have further questions about Rolex servicing and pricing, please visit our Rolex page

Where do you work on your repairs?

All of our repairs are done in-house with a few exceptions. 


How much do you charge to clean jewelry?

We do not charge to clean jewelry. We will also check the prongs on your rings to make sure they are in great shape!

Do you change watch batteries and what is the cost?

We are able to change almost all watch batteries with a few exceptions. The cost is between $10-$15 and due to the COVID-19 pandemic, we hold the watch for 24-48 for sanitization protocol.   


What metals are you able to work with?

Our shop primarily works with 14k and 18k gold and platinum. Silver is a case-by-case basis. 


What metals does your shop not work with, at all?

Our shop does not work with any plated jewelry, costume or fashion jewelry, titanium and tungsten. 


Can I melt down the gold from an old piece to make a custom piece? 

Unfortunately, we are unable to recycle gold into new custom pieces. However, if you would like to trade-in some of your gold to contribute to a new piece, we will gladly accept this!


Appraisals 

What items are you able to appraise?

We are able to appraise any piece of jewelry you own. We also appraise Rolex, Tudor,

How much do you charge for appraisals?

For the first item, the appraisal costs $120. For following items, they cost $90 each. For a new purchase, appraisals are included!


How long do appraisals take?

Appraisals can take anywhere between 2-4 weeks to be completed. 


Do I need to make an appointment for an appraisal?

No appointment necessary, please drop off your item at your convenience. We will call you when the appraisal has been completed.

Pricing 

Do you charge sales tax?

We do NOT charge sales tax. The prices you see are the prices you pay!


How much do you charge for shipping?

We do not charge for shipping, we provide free two-day shipping on all orders!


Do you price match?

No. we do not price match. Here at Skeie's Jewelers, we ensure our prices are fair and accurately represent the value of the item you are purchasing.


Sourcing 

Where do you source your diamonds from?

All of our diamonds go through the Kimberly Process, which ensures that we are not purchasing diamonds from war-torn countries. We also have a gemologist on-hand with over 40 years experience in the jewelry industry to reaffirm our diamond sourcing. 

Miscellaneous 

Do you carry Pandora? 

No, we do not carry Pandora and have not since 2018. 



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