Frequently Asked Questions

Pricing

Since we're located in Eugene, Oregon, we do NOT charge sales tax. The prices you see are the prices you pay!

Free two-day shipping is provided on all orders!

Unfortunately, we do not price match. Here at Skeie's Jewelers, we ensure our prices are fair and accurately represent the value of the item you are purchasing.

*We have closed repair intake until September 1st while we expand our shop. The shop will move into their new location this summer. We apologize for the inconvenience, and we hope to see you in September.*

Repairs

At this time, our repairs are currently closed the summer due to a high influx of repairs we received over holiday season. On average, repairs will take 6-8 weeks. We are unable to repair your item while you wait.

We offer a variety of jewelry and watch repair services here at Skeie's Jewelers:

Sizing rings and bands, re-tipping prongs on rings, polishing, refinishing and rhodium plating jewelry, stone-setting and tightening, clasp replacement, shortening or lengthening chains, jewelry restoration, jewelry cleaning

Skeie's Jewelers is a plaque-certified Rolex Service Center! Our watchmaker is certified through SAWTA (Swiss American Watchmakers Training Alliance). We conduct most Rolex-related services in-house including but not limited to: full movement service, polishing/refinishing, casing and bracelet components, and water-resistance testing. DISCLAIMER: Though we offer a variety of services, we are unable to guarantee service for a specific piece or watch. For best assessment, please visit our store with the item you would like to have repaired, so we can best assist you.

Pricing for repairs and Rolex servicing is entirely dependent on the item or Rolex timepiece itself and the level of service needed. We are only able to provide you with a price on the repair or Rolex servicing if you bring the item in to our store. If you have further questions about Rolex servicing and pricing, please give us a call at 541-345-0354.

All of our repairs are done in-house with a few exceptions.

We do not charge to clean jewelry. We will also check the prongs on your rings to make sure they are in great shape!

We are able to change almost all watch batteries with a few exceptions. The cost is between $10-$15. Due to the COVID-19 pandemic, we hold the watch for 24-48 for sanitization protocol.

Our shop primarily works with 14k and 18k gold and platinum. Silver is a case-by-case basis.

Our shop does not work with any plated jewelry, costume or fashion jewelry, titanium and tungsten.

Unfortunately, we are unable to recycle gold into new custom pieces. However, if you would like to trade-in some of your gold to contribute to a new piece, we will gladly accept this!

*Unfortunately, we are only conducting appraisals on new purchases for the time being.*

Appraisals

Unfortunately, we are only conducting appraisals on new purchases for the time being.

For the first item, the appraisal costs $120. For following items, they cost $90 each. For a new purchase, appraisals are included!

Appraisals can take anywhere between 2-4 weeks to be completed.

No appointment is necessary for appraisals, please drop off your item at your convenience. We will call you when the appraisal has been completed.

Miscellaneous

All of our diamonds go through the Kimberly Process, which ensures that we are not purchasing diamonds from war-torn countries. We also have a gemologist on-hand with over 40 years experience in the jewelry industry to reaffirm our diamond sourcing.

Unfortunately, we do not carry Pandora Jewelry.