Refund policy
Returns
Articles may be returned for a refund or exchange within 30 days of purchase, provided they are in salable condition and accompanied by a valid sales receipt. Certain exclusions may apply.
Partial refunds may be granted (if applicable) for any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Final Sale Items
The following items are sold as final sale and are not eligible for return or exchange:
- Pre-owned items
- Discounted items. We apologize for any inconvenience and appreciate your understanding that our discounted items are sold as final sale.
- TUDOR & Grand Seiko timepieces. Manufacturer warranties are activated upon shipment and cannot be reissued once registered. If you have questions prior to purchase, our team is happy to assist to ensure your complete confidence in your selection.
Restocking Fee
Eligible returns are subject to a 5% restocking fee to help cover inspection, repackaging, and processing costs associated with returned items. This fee will be deducted from the refunded amount once the return has been received and approved.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer's processing time.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@skeies.com or by phone at 541-345-0354.
Return Shipping
To return your item, please mail it to:
SJ
10 Oakway Center
Eugene, OR 97401
United States
Return shipping costs are the responsibility of the customer and are non-refundable.
Because many of our pieces represent a significant investment, we strongly recommend using a fully insured and trackable shipping service such as UPS or FedEx. We are unable to issue refunds for items lost or damaged during return transit.
If you would prefer, we can provide a prepaid insured return label for your shipment. The cost of the label will simply be deducted from your refund amount.