Refund policy
Returns
We want you to feel confident in your purchase from Skeie's. Eligible items may be returned for a refund or exchange within 30 days of purchase, provided they are returned in new, unworn, and salable condition and accompanied by a valid sales receipt. Certain exclusions apply as outlined below.
Returned merchandise must include all original packaging, tags, certificates, warranty materials, manuals, accessories, and other items included with the original purchase.
Timepieces must be unworn, unaltered, and free from scratches, marks, or other signs of wear. Watches that have been sized, engraved, damaged, or otherwise altered may not be eligible for return.
Items returned in a condition different from how they were originally received, or with missing packaging, accessories, documentation, or components, may be refused or may qualify for a partial refund based on the item's condition.
Final Sale Items
The following items are sold as final sale and are not eligible for return or exchange:
- Pre-owned items
- Discounted items. Discounted and clearance merchandise is considered final sale unless otherwise stated at the time of purchase.
Refunds
Once your return is received and inspected, we will notify you by email that your return has been received and whether your refund has been approved.
If approved, your refund will be processed to the original method of payment. Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your bank or card issuer.
Late or Missing Refunds
If you haven't received your refund after it has been processed, first check your bank account again. You may also wish to contact your credit card company or financial institution, as processing times can vary.
If you've completed these steps and still have not received your refund, please contact us at info@skeies.com or by phone at 541-345-0354.
Return Shipping
To return your item, please mail it to:
SJ
10 Oakway Center
Eugene, OR 97401
United States
Return shipping costs are the responsibility of the customer and are non-refundable.
Because many of our pieces represent a significant investment, we strongly recommend using a fully insured and trackable shipping service such as UPS or FedEx. Skeie's is unable to issue refunds for merchandise that is lost or damaged during return transit.
If you prefer, we can provide a prepaid, fully insured return shipping label. The cost of the return label will be deducted from your refund.